Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience in a technical support or help desk role.
• Solid understanding of computer systems, mobile devices, and other tech products.
• Excellent problem-solving and communication skills.
• Ability to work under pressure and manage multiple issues simultaneously.
• Strong attention to detail and organizational skills.

Preferred Skills:

• IT certifications (e.g., CompTIA A+, Microsoft Certified, Cisco CCNA) are a plus.
• Experience in SaaS or enterprise-level technical support is desirable.

Source : merojob

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