Key Responsibilities

Client Relationship Management

• Serve as the primary contact for key customers on all receivables matters.
• Build trust through proactive communication, regular account reviews, and swift resolution of inquiries or disputes.
• Develop and maintain up-to-date customer files, documenting agreements, follow-ups, and account histories.

Strategic Collections

• Monitor aging reports and identify at-risk accounts.
• Design tailored collection strategies—phone calls, emails, in-person visits—for high-value or overdue receivables.
• Negotiate payment terms, installment plans, or settlements in line with company policy.

Billing & Cash Application

• Ensure accurate, timely invoicing and prompt application of receipts.

Dispute Resolution

• Investigate and resolve billing discrepancies, coordinating with sales and operations teams as needed.
• Escalate unresolved issues to senior management with a clear analysis and recommended actions.

Cross-Functional Collaboration

• Work with Sales Head, Operations, and Finance to align on credit terms, order inflows, and collection targets.
• Provide feedback on customer credit limits and support periodic credit reviews.

Ad Hoc Support

• Assist with month-end closing activities, tax-related finalizations, and any other finance projects assigned by management.

Source : merojob

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