The Junior IT Officer at Shaurya Cements Industries Limited will assist with technical support, hardware/software troubleshooting, system installations, and network maintenance. Key duties include monitoring systems, managing user accounts, supporting IT projects, testing updates, and documenting procedures. Additional responsibilities involve user training, inventory management, IT security, and data backup. This role ensures smooth and secure IT operations.

Primary Roles of the Employee working in this position:

• Respond to user requests and provide technical support in person, over the phone, or through electronic communication.
• Troubleshoot hardware and software issues, escalating more complex problems when necessary.
• Install, configure, and maintain desktop applications and peripheral devices.
• Assist in managing network infrastructure, including servers, VPNs, and firewalls.
• Monitor system performance, addressing issues related to network connectivity or slow response times.
• Support the creation and maintenance of network user accounts and permissions.
• Collaborate on IT project implementation under the direction of senior IT staff.
• Help research and evaluate new technologies and solutions.
• Participate in testing and deploying software and hardware updates.
• Document IT procedures, configurations, and troubleshooting steps for future reference.
• Provide basic training for users on new systems or software as needed.
• Keep accurate and up-to-date records of hardware and software inventory.
• Assist in upholding IT security protocols and implementing best practices.
• Support data backup and disaster recovery efforts.
• Ensure compliance with company IT policies and procedures.

Required Qualification:

Bachelors in Computer/ Electronics Engineering/ IT

Experience:

1+ years on related field