Job Description

• Support recruitment activities, including job postings, screening, interview scheduling, and onboarding; maintain accurate and confidential employee records.
• Coordinate payroll inputs, attendance, leave records, and benefits administration, while providing guidance on HR policies, procedures, and grievance handling.
• Assist in planning and executing training, orientation, and development programs, ensuring compliance with HR policies and employment laws.
• Provide timely and professional support to students via email, phone, and messaging platforms; maintain accurate student records in systems like RTO Manager and aXcelerate.
• Process enrolment forms, academic requests, and general documentation; coordinate student communications, including course updates, certificates, and important notices.
• Liaise with trainers and coordinators to resolve academic or administrative queries, and perform daily administrative tasks such as attendance tracking and results processing.
• Monitor and update internal trackers and spreadsheets to reflect student progress, completions, and pending tasks; ensure all student interactions comply with confidentiality and data protection policies.
• Assist in issuing documents such as offer letters, confirmation letters, certificates, and Statements of Attainment; escalate sensitive issues to the appropriate department or manager.
• Contribute to improving internal processes, FAQs, and service workflows, ensuring compliance with company policies and administrative procedures.
• Coordinate performance appraisal processes, foster staff engagement through communication, wellness, and team-building activities, and prepare HR reports for internal reviews.
• Participate in continuous improvement initiatives for both HR systems and student service processes.

Source : Merojob

Job Detail Expired

Contact Detail