Other Specification:

• Experience : Minimum 4 Years in Hospitality preferably in a luxury hotel
• Qualifications : Graduate in Hotel Management
• Strong interpersonal and communication skills
• Excellent problem-solving abilities and conflict resolution skills
• Ability to multitask and work efficiently in a fast-paced environment
• Leadership and team management skills
• Knowledge of food safety and hygiene practices
• Flexibility to work in shifts, including weekends and holidays
• A positive attitude and a passion for delivering exceptional guest experiences.

Job Description:

Bagaichā is seeking a dedicated and experienced Guest Relations Manager to oversee all aspects of guest satisfaction and relationship management. As the Guest Relations Manager, you will be responsible for creating a positive and memorable dining experience for our guests. Your primary duties will include:

• Welcoming and greeting guests upon their arrival
• Anticipating and addressing guests' needs and preferences
• Resolving any guest complaints or concerns in a professional and timely manner
• Developing and implementing guest service strategies to enhance customer satisfaction
• Training and supervising front-of-house staff on guest service protocols
• Collecting and analyzing guest feedback to identify areas for improvement
• Collaborating with other departments to ensure a seamless guest experience
• Maintaining guest records and databases for future reference
• Monitoring guest reviews and online reputation management
• Organizing special events or promotions to enhance guest engagement.

Source: Merojob

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