Job Description

• Managing daily workflow by assigning tasks and setting clear expectations. 
• Team orientated approach for assisting  Project management leaders and supporting NOC, CM, PM, Fiber, DG, Transmission - MW or IPRAN, DWDM, RAN, SMPS, Solar, NEA , Inventory, & other scope related to Managed service scope.
• KPI related activities including AWP signing, PO , PR and able to address issues raised from any stack holder.
• Supervise and manage a team of field technicians, ensuring efficient and effective performance. 
• Provide training, coaching, and mentorship to team members. 
• Schedule and assign work orders, optimizing resource allocation. 
• Monitor team performance and ensure adherence to performance metrics.
• Ensure timely resolution of network outages and technical issues. 
• Coordinate with other departments and external vendors to ensure smooth operations. 
• Manage and maintain field inventory and equipment. 
• Ensure that all work is performed in compliance with safety regulations and company standards.
• Act as a point of contact for customer inquiries and issues related to field operations. 
• Ensure high levels of customer satisfaction. 
• Resolve customer complaints and issues in a timely and professional manner.
• Generate and analyze field operations reports. 
• Maintain accurate records of work performed, equipment inventory, and other relevant information. 
• Prepare and present reports to senior management.

Why join us?

• Competitive Compensation: Attractive salary packages as per the company policy
• Comprehensive Benefits: All benefits under the Social Security Fund, Paid Leave and Leave Encashment Facility
• Work-Life Balance: Enjoy a 5 days’ work week (9 am – 5:30 pm with one hour break)
• International Work Environment: We are the subsidiary of a global company, ZTE Corporation (China)

Source : Mero Job

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