Job Description

• Handle customer’s issue through different channel, obtain information, and determine the difficulty the customer is experiencing.
• Create ticket under the appropriate support ticket heading.
• Oversee the safe installation of hardware and cabling systems.
• Quick response on issues and escalate to concern departments.
• Troubleshoot issues related to client and escalate to concern departments.
• Tracking and documenting client’s issue and compile a report.
•  Resolve any escalated concerns in a timely and effective manner.
• Appropriate escalation to the appropriate departments and vendor

Note :  

• A two-wheeler and a valid driver's license are required.
• Should be able to work in all shift and under pressure.

Other Specification

• Education: Bachelor's degree in information technology, computer engineering, or awaiting results
• Experience: Fresher’s or 1 year of experience on specified field in ISP
• Technical skills: Basic knowledge of hardware and networking, including OLTs, routers and switches. CCNA certification would be advantageous.

Source : merojob

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