Job Description

• Handle customer’s issue through different channel, obtain information, and determine the difficulty the customer is        experiencing.
• Create ticket under the appropriate support ticket heading.
• Oversee the safe installation of hardware and cabling systems.
• Quick response on issues and escalate to concern departments.
• Troubleshoot issues related to client and escalate to concern departments.
• Tracking and documenting client’s issue and compile a report.
•  Resolve any escalated concerns in a timely and effective manner.
• Appropriate escalation to the appropriate departments and vendor

Note :  

• A two-wheeler and a valid driver's license are required.
• Should be able to work in all shift and under pressure

Source : merojob

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