Key Responsibilities:

• Handle inbound and outbound calls, emails, and chat inquiries from UK-based customers with fluent English communication.
• Assist customers in understanding products/services and proactively engage in up-selling and cross-selling opportunities.
• Address customer concerns, resolve complaints, and provide appropriate solutions in a professional manner.
• Process orders, track deliveries, and assist with service modifications as per customer requests.
• Build and maintain positive relationships with clients by ensuring an excellent customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Work closely with the sales and operations teams to improve customer satisfaction.

Qualifications & Skills:

• At least 1 year experience in an international CSR company inbound or outbound (outbound sales experience is highly preferable)
• Fluent in British English (spoken and written) with excellent communication skills.
• Confident, proactive, and customer-oriented mindset.
• Strong negotiation and persuasion skills for sales conversions.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to handle multiple tasks efficiently in a fast-paced environment.

Source : merojob

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