Responsibilities:

• Act as the first point of contact for clients, responding to inquiries and resolving issues in a timely and professional manner
• Schedule appointments and maintain accurate client records
• Communicate effectively with clients to understand their needs and provide appropriate solutions
• Collaborate with other departments to ensure client satisfaction and timely resolution of issues
• Address and escalate any concerns or complaints through proper channels
• Provide accurate and clear information about our services and products to clients
• Strive to continuously improve customer service processes and procedures
• Maintain a positive and friendly demeanor while interacting with clients in person, over the phone, and through email
• Keep track of customer interactions and maintain detailed records for future reference
• Meet and exceed customer satisfaction goals to ensure retention and loyalty

Source : Merojob

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