Key Responsibilities:

• Respond to client queries accurately and in a friendly manner.
• Follow up with potential customers/leads to track the progress of proposals.
• Develop a strong understanding of sales, marketing, and client satisfaction.
• Work closely with other departments and share best practices within the team.
• Facilitate communication between clients, the service delivery team, and the sales team.
• Collaborate with internal teams to ensure all client needs are met.
• Proactively identify and resolve potential issues.
• Track client satisfaction and collect feedback to improve the onboarding process.
• Stay updated on company products and services to provide accurate information.
• Create a positive and seamless onboarding experience to support long-term client relationships.

Qualifications:

• Must hold a master’s degree in any specialisation.
• Experience in a client-facing role is an advantage.
• Strong client service and customer service skills.
• Excellent verbal and written communication skills in English.
• High attention to detail to ensure client satisfaction.
• Strong computer skills and ability to adapt to new systems.
• Prior experience in sales, especially with a UK-based company, is a plus.
• Basic understanding of finance.
• Strong organisational skills to manage multiple tasks within deadlines.
• Proficiency in English is essential.

Seize a remarkable opportunity and join our team. Elevate your career with us.

Source : Merojob

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