Your Job Role Will be 

• Provide high-quality phone and customer service support for end-user customers
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Generate sales leads
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Utilize computer technology to handle high call volumes

Note: It is a full-time Night Shift Job which is fully office-based. Employees will be 80% engaged in communication to help the USA customers.

Other Specification

• Should be able to communicate in English
• Some experience is desirable, though a Fresher may apply
• Good communication skills in English
• Must have good convincing and interaction skills
• Mature attitude with a capability to discuss business issues
• Should know how to excel and exceed customers’ expectations by going the extra mile even in moderately stressful situations
• Friendly personality and a team player
• Ability to work under pressure
• Knowledge of Telemarketing and Customer Care will add an advantage

Note : 

• Job Type: Night Shift Full Time
• Office Time:  8:15 PM to 4:45 AM (Nepali Time)

Source : merojob

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