Main Duties and Responsibilities:

• Develop and execute customer experience strategies to improve customer satisfaction and retention.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Collaborate with sales, marketing, products, and support teams to ensure a seamless customer journey.
• Implement customer feedback mechanisms and ensure timely resolution of customer issues.
• Monitor and report on key customer experience metrics and KPIs.
• Lead initiatives to enhance customer engagement and loyalty programs.
• Provide training and support to internal teams on customer experience best practices.
• Stay up to date with industry trends and best practices in customer experience management.

Qualifications & Experience:

• Bachelor's degree in management, Marketing, or a related field.
• Preference will be given to those who have experience in customer experience management, preferably in an enterprise setting.

Duty Station:
Kathmandu but can be placed anywhere in Nepal as per business needs.

Source : merojob

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