Position Specific Duties and Responsibilities:

• App and chatbot management: Develop, manage, update, and maintain mobile apps, web self-care platforms, and chatbots to enhance self-service and digitization.
• Plan and execute digital initiatives: Collect, evaluate, and assess requirements from cross-functional teams to implement digital projects and enhancements.
• Vendor and SPOC collaboration: Partner with vendors and SPOCs during the Functional Requirement Specification (FRS) phase and overall execution of digital initiatives, including conducting UATs and reviewing digital KPIs post-launch.
• Enhancement delivery: Liaise with technical teams and solution providers to deliver timely enhancements, resolve issues, and improve solutions.
• Coordinate approvals: Work with cross-functional SPOCs to obtain necessary approvals from management for digital initiatives and engagement activities.
• Collaborate on GTM plans: Finalize GTM plans and KPIs with SPOCs and present these plans to leadership for approval.
• Monitor GTM plans: Track and oversee go-to-market plans for digitalization initiatives, projects, new features and engagement activities.
• Reporting and insights: Prepare regular reports and dashboards on digital initiatives, track major KPIs and provide insights on performance.
• Root cause analysis: Analyze customer pain points and leverage AI, ML, and RPA to address and resolve issues.

Education Qualification & Experience:

• Bachelor’s Degree in related field, preferably in Management/IT or relevant field 
• Experience in relevant field will be preferred.
• Experience of working with digitization projects like mobile app, chatbot, AI, ML, RPA and other CX digitization projects will be an added advantage.

Duty Station: Kathmandu but can be placed anywhere in Nepal as per business needs.

What we offer:
International Working Environment, Robust Performance Management Process, Internal Opportunities, Ncell Academy Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Allowance, Social Security Fund, Leave Travel Allowance, Medical Insurance, Communication Facilities, etc.

Source : Merojob

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